FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
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Answers to what customers ask us most. If yours isn't here, email hello@shopbelaprime.com — we reply within 1–2 business days, Monday to Friday, 9am–6pm ET.
We prepare and dispatch orders within 1–3 business days. After dispatch, delivery takes 7–15 business days. Most orders arrive within 8–18 business days of the day you place them. Business days are Monday through Friday and don't include weekends or U.S. public holidays.
Orders placed by 6:00 PM ET, Monday through Friday, begin processing the same day. After that time, or on weekends and public holidays, processing begins the next business day.
Orders are prepared and shipped through our fulfillment partners. The carrier is chosen per shipment and can vary by destination and route, so different orders may arrive with different carriers. You receive the carrier and tracking number by email as soon as your order ships.
Nothing. Standard shipping is free on every order, with no minimum purchase.
We currently ship to addresses within the United States.
Product prices don't include customs duties or import charges. If they apply to your order, the carrier may collect them on delivery and they are the responsibility of the recipient. These charges are set by customs authorities, not by us.
You can cancel for a full refund any time before your order ships — email us as soon as you can with your order number. Once the order has been handed to the carrier we can't cancel it, but you can still return it.
Yes. Orders with several items may ship separately at no extra cost, and you'll get separate tracking for each package.
You receive it by email as soon as your order ships. See Track My Order for what to do with it.
Tracking can take 2–4 business days to show its first scan after you get the number. That's normal and doesn't mean the package is lost. If your order hasn't arrived within 20 business days of dispatch, or tracking hasn't updated for 10 business days, email us and we'll open an investigation with the carrier.
Check with household members and neighbours first, and allow 72 hours — carriers sometimes mark a package delivered before the final drop-off. If it still hasn't appeared, contact us within 30 days of the delivery date and we'll help you file a claim.
Every product page lists the sizes actually available for that garment, and where a size chart exists for a style it's on the product page itself. Our sizes run from XS through 5XL depending on the style.
Small colour differences caused by screen settings are normal and aren't treated as a fault. The same goes for loose threads and the natural irregularities of linen and other woven fabrics.
30 days from the date your order is delivered to request a return — the clock starts when it reaches you, not when you pay. If your order arrived in more than one shipment, the 30 days start from the last delivery. Once your request is approved you have 14 days to ship the item back.
Email hello@shopbelaprime.com with your order number and the item. We reply within 1–2 business days with instructions and the correct return address.
Please don't send returns to the address printed on the package you received. That's the sender's address, not our returns address, and packages sent there can't be processed or refunded.
You do, except when the item is faulty, damaged in transit, or we sent the wrong item — in those cases we cover it in full. We don't charge a restocking fee, and since your original shipping was free there's no shipping charge deducted from your refund.
For hygiene reasons: bodysuits, swimwear and intimates, and earrings. Also any item marked Final Sale on its product page.
Not directly. For a different size or colour, place a new order and return the original for a refund — it gets the item you want to you faster than waiting for an exchange.
Once your return arrives and passes inspection we process the refund within 5 business days, to the original payment method. Your bank or card issuer may take a further 3–10 business days to post it.
Email us within 14 days of delivery with your order number and photos. We'll arrange a replacement or a full refund, including return shipping, at no cost to you.
Email: hello@shopbelaprime.com
Phone: +1 321-404-7907
Hours: Monday to Friday, 9am–6pm ET
The full terms are in our Shipping Policy and Return & Refund Policy. Where this page and those policies differ, the policies govern.