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FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
FREE SHIPPING ACROSS THE U.S.
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If something is not right, we want to fix it. Please read the steps below before sending anything back.
You have 30 days from the date your order is delivered to request a return. If your order arrived in more than one shipment, the 30 days start from the date the last item was delivered.
Once your return request is approved, you have 14 days to ship the item back to us.
Email hello@shopbelaprime.com with your order number and the item you would like to return. We will reply within 1–2 business days with return instructions and the correct return address.
Please do not send your return to the address printed on the package you received. That is the sender's address, not our returns address, and packages sent there cannot be processed or refunded. Always use the address in the return instructions we email you.
We can only process returns that have been requested and approved in advance. Items sent back without an approved return request cannot be refunded and cannot be sent back to you.
To be eligible for a refund, items must be:
We inspect every returned item. If an item arrives worn, altered, damaged or outside the return window, we will contact you and are not able to issue a refund.
For hygiene reasons, the following cannot be returned or refunded:
Return shipping is paid by the customer, except when the item is faulty, damaged in transit, or we sent the wrong item. In those cases we cover the return shipping in full — see below.
We do not charge a restocking fee. The only cost you may bear on a return is the postage to send the item back, and only in the cases described above. Your original shipping was free, so there is no shipping charge to deduct from your refund.
If your item arrives damaged, faulty, or is not what you ordered, email hello@shopbelaprime.com within 14 days of delivery with your order number and photos of the item. We will arrange a replacement or a full refund, including any return shipping, at no cost to you.
Please note that minor variations are not considered faults: small colour differences caused by screen settings, loose threads, and the natural irregularities of linen and other woven fabrics.
We do not offer direct exchanges. If you would like a different size or colour, place a new order and return the original item for a refund. This gets the item you want to you faster than waiting for an exchange to be processed.
Once your return arrives at our facility and passes inspection, we process your refund within 5 business days. Refunds are issued to the original payment method only — we are not able to refund to a different card or account.
After we process the refund, your bank or card issuer may take a further 3–10 business days to post it to your account. That part is outside our control.
You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has been handed to the carrier we are no longer able to cancel it, but you can still return it under this policy.
We monitor return activity to make sure this policy is used as intended. We reserve the right to limit or decline returns for accounts showing a pattern of excessive or abusive returns.
Email hello@shopbelaprime.com. We reply within 1–2 business days, Monday to Friday, 9am–6pm ET.