Track My Order

Every Shop Bela Prime order ships with tracking, at no extra cost.

Finding your tracking number

We email it to you as soon as your order ships, to the address you used at checkout. The email contains a direct link to your order status — that link is the fastest way to see where your package is.

If you can't find the email, check your spam or promotions folder first. If it isn't there, email hello@shopbelaprime.com with your order number and we'll resend it.

Before you worry

Tracking can take 2–4 business days to show its first scan after you receive the number. A number that shows nothing yet is normal at this stage and does not mean the package is lost.

For context on timing: we dispatch within 1–3 business days, and delivery takes 7–15 business days after that. Most orders arrive within 8–18 business days of being placed.

When to contact us

Email us with your order number if any of these apply:

• Your order hasn't arrived within 20 business days of dispatch
• Tracking hasn't updated for 10 business days
• Tracking says delivered but you don't have the package — check with household members and neighbours and allow 72 hours first, then contact us within 30 days of the delivery date

In each of these cases we open an investigation with the carrier on your behalf. You don't have to deal with them yourself.

Orders that ship separately

Orders with several items may arrive in more than one package, at no extra cost. You'll receive separate tracking for each shipment, so one number showing delivered doesn't necessarily mean everything has arrived.

Contact

Email: hello@shopbelaprime.com
Phone: +1 321-404-7907
Hours: Monday to Friday, 9am–6pm ET
We reply within 1–2 business days.