Shipping policy

Shipping Policy

We currently ship to addresses within the United States.

Processing time

Orders are prepared and dispatched within 1–3 business days. Orders placed on weekends or U.S. public holidays begin processing the next business day.

Order cut-off time

Orders placed by 6:00 PM ET, Monday through Friday, begin processing the same day. Orders placed after that time, or on weekends and U.S. public holidays, begin processing on the next business day.

Delivery time

After dispatch, standard delivery takes 7–15 business days.

Most orders therefore arrive within 8–18 business days of the day you place them. Business days are Monday through Friday and do not include weekends or U.S. public holidays.

Shipping cost

Free standard shipping on every order. There is no minimum purchase.

Fulfillment and carriers

Orders are prepared and shipped through our fulfillment partners. The carrier is chosen per shipment and can vary depending on the destination and the route, so different orders may arrive with different carriers. You receive the carrier and tracking number by email as soon as your order ships.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking can take 2–4 business days to show its first scan after you receive the number — this is normal and does not mean the package is lost.

Delivery estimates are estimates

The timeframes above are estimates based on our average delivery performance. Actual delivery dates may vary depending on customs clearance, carrier volume, weather, local holidays, and the final delivery address. We do not guarantee a specific delivery date.

Unexpected delays

Occasionally a package moves more slowly than expected because of customs processing, severe weather, carrier backlogs, or flight schedule changes. These are outside our control. If your order has not arrived within 20 business days of dispatch, or if tracking has not updated for 10 business days, contact us at hello@shopbelaprime.com and we will open an investigation with the carrier on your behalf.

Customs duties and import charges

Product prices do not include customs duties or import charges. If duties or import charges apply to your order, they may be collected by the carrier on delivery and are the responsibility of the recipient. These charges are set by customs authorities and are outside our control.

Incorrect or incomplete addresses

Please check your shipping address before completing your order. We are not able to reroute a package once it has shipped. If a package is returned to us because the address was incorrect or incomplete, or because delivery was refused, we will refund the order minus any shipping costs we incurred.

Missing or stolen packages

If tracking shows your order as delivered but you have not received it, please check with household members and neighbours first, and allow 72 hours — carriers occasionally mark a package delivered before the final drop-off. If it still has not appeared, contact us within 30 days of the delivery date and we will help you file a claim with the carrier.

Multiple shipments

Orders with several items may arrive in more than one package, at no extra cost to you. You will receive separate tracking for each shipment.

Questions

Email hello@shopbelaprime.com. We reply within 1–2 business days, Monday to Friday, 9am–6pm ET.