Contact information

Contact Us

We are a small team and we answer every message ourselves.

Customer service

Email: hello@shopbelaprime.com
Phone: +1 321-404-7907
Hours: Monday–Friday, 9am–6pm ET

We reply to emails within 1–2 business days.

Before you write

• Where is my order? Orders are dispatched in 1–3 business days and delivered in 7–15 business days. Your tracking number is in your shipping confirmation email.
• I want to return something. Email us with your order number within 30 days of delivery and we will send return instructions and the return address.
• My item arrived damaged. Email us within 14 days of delivery with photos and we will make it right at no cost to you.

Business address

TM ESCALA ECOMMERCE LLC
2335 E Atlantic Blvd STE 200
Pompano Beach, FL 33062
United States

This is our business address, not a returns address. Please do not send returns here — email us first and we will give you the correct address.